Hotel room was clean. Pillowtop beds were comfy. Staff is so friendly.
Friendly, helpful and efficient. Enjoyed it.
We had an amazing time. Our room was clean and the staff was wonderful. The only complaint we had was that our refrigerator didn’t seem to work as well as it should have but we just kept a bucket of ice in there and it was fine. Also we would love if they could build a bridge so that we could have walked over to Harpoon Harry’s.
Enjoyed our stay. Friendly staff. Clean room. Will stay again my next visit
Great service and hospitality
Our room was great! Great amenities. Only thing that really frustrates me was we originally got a cheaper room, but to get an adjoining room with my MIL who was keeping my two youngest children, we were told we would have to cancel that reservation and get the more expensive room. Not only did we not get adjoining rooms after we booked the more expensive room, we weren’t even next to each other. The lady at the front desk offered nothing to make up for it. Made it a little more difficult and frustrating.
Great. One thing though, i ordered 50 cookies amd paid for them for a baseball team of boys. Unfortunately they had raisins in them and half of the kids wouldn't eat them. I would imagine eith chocolate chip or sugar cookies would go over better.
Staff was very friendly and knowledgeable. When we first checked in the card key given to us did not work. I called front desk and she brought up another key immediately. It’s was nice coming in at night to tea and popcorn. Thank you
Wonderful room, breakfast, popcorn, games available, pool well maintained, etc. our extended family loved it, too!
As always everything was great! Room was nice, staff is super friendly and always ready to help or answer any questions about where to find shops in the area. Breakfast was great and I love the outdoor areas for sitting and relaxing. No complaints!!
Visit was fine, longer pool hours are needed. We were working and come back in late. Pool was closed.
Absolutely great !!!!!!
Enjoyed the stay, great room, loved the relaxing atmosphere sitting on the patio.
You are doing a wonderful job we love staying with you it is a highlight of our Tennessee experience. We love the wildlife and to be able to sit or stroll quietly while feeding the ducks and geese. However, I do have to say something though. You really might want to consider a guest policy about throwing rocks and debris while in the river. In my opinion guests should not be able to get into the river and then throw rocks and debris especially at the ducks and geese. I saw the "adult" sitting there letting this group of children throw rocks and sticks at the wildlife. That kind of stuff happens at a Super 8 Motel not at a fine a establishment like Inn On The River. The adult lied and said they were not throwing and yet while the staff member was confronting him the children were throwing rocks. No wildlife left in sight. Please don't let this happen we need a place to come and relax not stress out about what others are doing. Seeing the river, wildlife, and being able to interact with them is very important to us and I am sure to many other guests as well. When groups begin doing what we observed we fear it will change the feel of the environment and make your Inn, just another motel. I understand you are a business and need to make money but please protect what you have.
Every thing was great except exhaust fan in bathroom does not work. Stayed in same room in February. Reported to front desk at that time.
We enjoyed all the amenities that you offer. Found everything very neat and clean.
Easy reservations - got just what I wanted. Easy check-in -- no wait, friendly reception. Comfortable beds - great sleep! Clean rooms - modern and up-to-date electronics (charging, TV). Bathroom - love the B&BW toiletries. Complementary breakfast - never disappoints. Love being able to eat outside. This was my second stay and it was every bit as good as my first. This is the only place I'll stay in the PF/Gatlinburg area. I recommend to all my friends and family.
The front desk was very polite, entertaining and checking out. The room was very nice and clean. The only thing I would have to complain about is the hot tub by the inside pool, it was so loud and it’s kind of hard to relax with that being so ungodly noisy.