Linda Richer
Great condo and beautiful property! Had to contact your office for a dead battery on the door lock. The maintenance technician was coordinated and out to help within 5 minutes! Only item I’ll point out is the cleaners were at our door ready to come in at 9:50 AM on our check out day. We had one more load to take down to our car, so we were surprised to see them before 10:00 AM. Thanks fora great vacation from start to finish!
Brenda Mcgee
Very clean, well decorated, everything we needed.
Barry and tina Grimm
Your staff was great!!! and answered our two problem calls immediately. The unit itself was very very clean and so very well stocked with everything one would need. Plenty of cups, glasses of all kinds, pots, pans, blender, 2 coffee pots, plastic storage containers. I never stayed in a unit that well equipped with stuff. Xplorie did their job well as did the company we ordered the crib & high chair from. Pool at Hampton was very nice as well. Overall a very pleasant vacation. Now, the issues we had that should not have happened. First, and your maintenance people can confirm, we could NOT use the deck, via the sliding door, ALL week. The door could not be opened due to the wheels on the bottom of the door being worn out. They need to be replaced and my understanding, from the maintenance men ,were that they ordered them. Obivously that didn't help us. It would have been nice to sit out there in the morning and evening. 2nd issue was that we lost all internet connection for most of Thursday. We called and your men were there within 5 minutes. They found out that Havland turned it off for non payment of a bill. Your men called back to the office with the information and someone took care of the issue. TV service was back within 15 minutes. Hope this helps. The door issue needs to get fixed. Not something you want when your clients are paying over $3,200/week.
Jeff Pieper
Quick response to our two minor issues ( technology and access). Great job.
Frank Rocco
Excellent communication and fast speed on a Sunday with issue on repairing an appliance.
Christopher Minter
We enjoyed our time at your property. The water pressure in the bathroom is not very good.
Joyce Weiner
Wonderful. Enjoyed the experience. Great house.
Dominic Schiattareggia
We loved our stay and looking forward to coming back
Jorja Waybrant
From the onset your team opened communication to make sure everything was acceptable and we were comfortable. Communication was ongoing throughout our stay. Thank you for everything, we will stay at a Hilton resort/vacation home again.
Audra Wallis
Excellent stay. Only criticism is the master bed needs deep pocketed fitted sheets. It came off pretty frequently.
Megan Robinson
Excellent customer service, clean room
Debra Haas
Unit needs updating. Fridge. Blinds.
Stephanie White
The property was gorgeous online and just amazing in person. Details, cleanliness, everyday supplies and necessities were available, so thought out. The covered lanai pool was awesome to chill even when it rained. There were 7 in our party, 6 adults, 1 child. It could use 1 additional full bathroom upstairs; otherwise, no complaints from us. Looking forward to returning.
Kathryn Norman
Everything was clean, we enjoyed the roominess in the condo. Great appliances.
Brittney Shumaker
Everything was great. Great communication, clean unit, and we loved the location.
Daniel Bassett
Very nice condo with great beach access. The beds and pillows could use an upgrade and the mattresses were very firm.
Adam Hustedde
The home was clean, easy, and enjoyable.
Monica Green
Loved the location (steps away from beach and pool). Made for easy time with young kids. Perfect amount of space for our family of 6.
Brent Thompson
Pictures of rental unit accurately showed property. Proximity to beach was excellent. Only thing that could’ve been better was additional information on the amenities offered at Palmetto Dunes or listing of daily offerings
Lindsay Lynch
Very accommodating when we needed to be moved. However as much as it was an upgrade for the inconvenience the condo was very old, dated furniture and seemed moldy.
